Publication Date: 25-03-2024 09:00
Bellway awarded five-star status for putting customers first
For the eighth year running, national housebuilder Bellway has earned five-star status from the Home Builders Federation (HBF).
Bellway has achieved the accolade because more than 90 per cent of its customers have said they would recommend the company to a friend.
John Enright, Group Customer Care Director at Bellway, said: “Customers are at the heart of every decision we make and everything we do at Bellway.
“From the designing and building of high-quality new homes, to the information and support we provide for buyers, we always measure ourselves by customer satisfaction.
“We have introduced several initiatives for customers with a view to helping customers understand the process of building their home, and what Bellway is doing to reduce its carbon footprint in delivering sustainable homes. These include pre-plaster visits and Meet the Builder experiences, giving customers the confidence in the team building their homes.
“In addition, we have rolled out ‘House to Home’ plots across the country. These concept homes showcase different build stages to buyers, helping them to better understand their new home and see firsthand the quality of a Bellway home.
“Overall, our Better with Bellway strategy prioritises customers and communities – as well as the quality of our homes, the safety of our building sites and our commitments to carbon reduction, sustainability, and biodiversity.
“Setting clear targets is just one of the ways we ensure we exceed our customers’ expectations. We would also like to thank all of our staff for their commitment, professionalism and positivity, which is ultimately why customers continue to rate Bellway so highly.”
Customers, such as Craig Hart, who recently purchased at Bellway’s Ebbsfleet Cross at Garden City development in Kent, agree: “The whole team has been impressive. Even since we received our keys, the team still knock on our door and check if we are happy.
“Bellway’s sustainability messaging at each stage of the buying process appealed to me. When we moved into our home, we were given a bird house and bee bombs, which are seeds with which grow to wildflowers, attracting bees. Bellway’s focus on preserving wildlife was a thoughtful consideration.
“I would recommend buying here with Bellway, from the local area and the build of the houses to Bellway’s pre-sale and after-sale service which smoothed the process. They made sure we had all the information we needed, which was invaluable.”
The HBF award is based on results from customer satisfaction surveys carried out independently by warranty providers. For a homebuilder to attain five-star status at least nine out of 10 customers must answer yes to the question ‘would you recommend your builder to a friend?’
To find out more about Bellway’s long-term commitment to responsible and sustainable practices, visit https://sustainability.bellwayplc.co.uk.
